Return & Refund Policy

This Return & Refund Policy should be read in conjunction with the Company's Terms and Conditions
Refund request

The Client may request full removal of their trading account and payment refund to their account only if the refunded amount does not exceed the initial payment amount and the free margin of trading account.

The Client should submit a removal request by sending an email to the Company's address mentioned on the Website. A removal request should contain at least the following:

  1. Full name
  2. Residential address
  3. Email address and phone number
  4. Trading account number; and
  5. Initial payment amount, date of payment, used payment method (bank transfer, credit/debit cards, electronic payment systems, etc.), and payment identification number.
Request processing

All removal requests submitted by the Client will be reviewed according to the following conditions:

  1. All removal requests should be for legitimate and acceptable reason (to be determined by us at our discretion)
  2. On receipt of the Client's removal request, the Company sends it to a payment agent (including those overseas) to cancel the transaction, mark a stop payment, and order to refund the amount of payment in your account with them, provided the transaction is still unpaid in their record
  3. The refund only be paid to the Client on confirmation from the payment agent that the transaction is still unpaid, marked the cancellation/stop payment instructions, and the refund of clear funds in your account
  4. The Company begins the cancellation process immediately upon receipt of a removal request. However, please take into consideration that to collect back the refund amount of canceled transaction may take up to 30 days or even more
  5. Any charges deducted by the payment agent to be recovered from the refund amount; and
  6. Any loss or expense, if suffered or incurred by the Company due to adverse exchange rate fluctuation, is also to be recovered from the refund amount.

The Company reserves the right, if necessary, to return / send back the net amount received to the remitter by the same method. The refund will be made using the same details that a Client used for making the deposit, where possible. However, in case where it is technically impossible to withdraw funds to the payment system that was used to deposit funds, the funds shall be sent to a payment account on the Clients’ name through an alternative payment method, which shall be chosen by the Company according to the Clients wishes.

The Company reserves the right to return / send back the net amount received to the remitter by the same method in the event of, but not limited to:

  1. the Client didn’t provide to the Company his KYC documents within 14 days from the moment of acceptance of the Company's Terms and Conditions;
  2. If it comes to the Company's attention and/or the Company has reasonable grounds to believe that the Client has not reached the age of maturity in the country which he is resident or citizen;
  3. The Client violates or the Company has reasonable grounds to believe that the Client violated, any of the Client’s obligations under and/or terms of Company's Terms and Conditions and/or is in breach of any of the warranties and representations made by her/him in the Company's Terms and Conditions:

The Company prohibits the third party and/or anonymous deposits and only accepts deposits carried out by account holders. In case a deposit is made to a Client account by a third party, the Company shall send the funds back to the third-party source via the same payment method.

The Company shall not return funds that have been used for trading activities and/or associated charges.

The Company reserves the right, at its discretion, to amend this Policy in the future.
Please refer to the Company's Terms and Conditions for additional information.

Up Refund request Request processing